For precautionary reasons related to COVID-19, MBAKS offices are closed until King County enters Phase 3 and all events have been cancelled, postponed, or moved to a virtual format. Staff is working remotely and can be reached at For the status on future events, keep checking our calendar of events for updates.


Social Media 3.0: How to Rehabilitate Your Brand

Date: Wednesday, August 19, 2020 - 9:30 AM to 11:00 AM
Venue: MBAKS     Get Directions
Your Price: $0.00

So you’ve been cancelled. In today’s day and age, one misstep on a social platform can cost you your entire business. We’ll look at ways to avoid placing your business in a precarious position and how to rehabilitate your brand to bring customers back to you after a big whoopsie. In this class you will learn how to:

  • Know your audience and the type of content they want to see
  • Create a publicly available code of conduct for employees and customers to abide by
  • Avoid conflict with your personal social media accounts that may adversely affect your business
  • Engage with customers online in an open and uncombative way
  • Create a plan of action to actively engage your community to rebuild customer trust

Meet Your Instructor

Nona Raybern

Nona started her online journey running a small blog that rocketed to the top 10,000 most-read websites in the US and garnered 100,000 unique visitors daily. She sold that venture and headed into social media and digital marketing at RSVP International, where she grew their Facebook following from 300 people to over 11,000 in three years. A firm believer in the power of the internet and pop culture, she believes that a little humor and earnestness goes a long way in creating long-lasting customer trust and loyalty.